Privacy policy

1.Who we are

Sault Digital (“we”, “us”, “our”) is a web design, software and digital marketing studio based in Melbourne, Victoria. ABN 74 230 468 997.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect when you visit saultdigital.com.au, get in touch, book a call, subscribe to our newsletter, apply for a role or work with us.

2.What we collect

The information we collect depends on how you deal with us:

• Enquiries. Your name, email, phone number, business name, website and the details you share about your project, including budget and timing.
• Bookings. When you book a call, your name, email, the time you choose and any notes you add.
• Newsletter. Your email address, and your name if you give it.
• Job applications. Your contact details, resume, cover letter, work samples and anything else you choose to send us.
• Clients. Contact and billing details, project materials, and access to the platforms and accounts you share with us so we can do the work.
• Website use. Pages viewed, device and browser type, approximate location and the site that referred you, collected through cookies and analytics tools.

We don’t intentionally collect sensitive information, such as health information. Please don’t send it to us unless we specifically need it for your project.

3.How we collect it

Most information comes directly from you: through our website forms, email, phone calls and meetings. We may also receive it through the tools you use to contact us, such as our booking system, LinkedIn or Google Business Profile, and automatically through cookies and analytics when you browse our site.

You can browse our website without telling us who you are. To quote on or deliver a project, we’ll need your contact details.

4.How we use it

We use personal information to:

• respond to enquiries and prepare quotes and proposals
• schedule and run calls and meetings
• design, build, launch and support your project
• send invoices and manage payments
• send our newsletter, only if you’ve subscribed
• assess job applications
• understand how our website is used and measure our marketing
• meet our legal and accounting obligations

We never sell personal information.

5.Who we share it with

We use a small number of trusted service providers to run our business. They only receive what they need to provide their service:

• Website hosting. Cloudflare, which hosts this website.
• Cal.com, which manages call bookings.
• Email and workspace. Google Workspace, which hosts our email, calendars and files.
• Newsletter. Our email newsletter provider, which stores subscriber details and sends our newsletter.
• Google, for website analytics (Google Analytics), search performance (Search Console) and advertising measurement.
• Meta, for advertising measurement, if you visit our site after seeing one of our ads.
• Payments. Stripe, which processes payments and handles our invoicing and accounting. Card details go straight to Stripe and are never stored by us.
• Contractors. Trusted freelancers who help on specific projects, under confidentiality obligations.

We may also disclose information if the law requires it, or to protect our rights or the safety of others.

6.Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States and the European Union. We take reasonable steps to make sure they handle personal information in a way that is consistent with the Australian Privacy Principles.

7.Cookies and analytics

Cookies are small files stored by your browser. We use them to keep our website working, to understand how visitors use it, and to measure our advertising.

You can block or delete cookies in your browser settings, though some parts of the site may not work as well. You can also opt out of Google Analytics using Google’s browser add-on.

8.Emails and marketing

We only send our newsletter to people who have subscribed. Every email includes an unsubscribe link, and you can also ask us to remove you at any time. If you’re a client, we’ll still send emails you need about your project and invoices.

9.Job applicants

We use the information in your application only to assess you for the role, and share it only with the people involved in hiring. If you’re not successful, we keep your application for up to one year in case a suitable role comes up, unless you ask us to delete it sooner.

10.Storage and security

We store information in secure, reputable cloud services with access controls and two-factor authentication. We keep personal information only for as long as we need it for the purposes above or as required by law, then delete or de-identify it.

No method of sending or storing information online is completely secure, but we take reasonable steps to protect what you share with us.

11.Data breaches

If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

12.Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing hello@saultdigital.com.au. We may need to confirm your identity first. There is no fee to make a request, and we aim to respond within 30 days.

13.Complaints

If you have a concern about how we’ve handled your personal information, please contact us first so we can try to fix it. We aim to respond within 30 days.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

14.Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

15.Contact us

Questions about privacy? Email hello@saultdigital.com.au and we’ll get back to you.